This Privacy Policy explains how Elixir Research collects, uses, stores, and protects personal information when you visit the website, contact us, communicate via WhatsApp or email, or purchase research products from us (the Services).
By using the Services, you agree to the collection and use of information described in this policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this policy to reflect changes in our business, legal obligations, or regulatory requirements. Changes will be published on this page with an updated revision date.
Information We Collect
Depending on how you interact with us, we may collect the following information.
- Name
- Delivery address
- Billing address
- Telephone number
- Email address
Order Information
When placing an order, we may collect the following information.
- Products ordered
- Payment confirmation
- Delivery information
- Order history
- Communications relating to your order
Communications
If you contact us by email, WhatsApp, Telegram, or website contact form, we may retain copies of those communications to provide customer support and improve our services.
Information Collected Automatically
When visiting the website, we may automatically collect information that helps us improve website performance and user experience.
- IP address
- Browser type
- Device information
- Operating system
- Website pages viewed
- Time spent on pages
- Referral websites
Cookies
Our website uses cookies and similar technologies to remember preferences, improve functionality, measure website traffic, analyse visitor behaviour, and improve performance.
You can disable cookies through your browser settings, although some website features may not function correctly.
Payment Information
Payments are processed by third-party payment providers. Depending on the chosen payment method, payment information may be processed by providers including SumUp and cryptocurrency payment networks.
Elixir Research does not store full debit or credit card details.
How We Use Your Information
We use personal information to process and fulfil orders, arrange shipping, respond to enquiries, provide support, prevent fraud, improve our website and services, comply with legal obligations, and send important service updates relating to orders.
Where you have provided consent, we may also send promotional emails or updates. You may unsubscribe at any time.
Sharing Your Information
We share personal information only where necessary. This may include payment providers, delivery companies, website hosting providers, IT service providers, analytics providers, and legal or regulatory authorities where required by law.
We do not sell personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with tax and legal obligations, resolve disputes, and enforce our terms and conditions.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under the UK GDPR, you may request access to your personal information, correction of inaccurate information, deletion of information, restriction of or objection to certain processing, a copy of your personal data, or withdrawal of consent where processing is based on consent.
To exercise these rights, contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
The website may link to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their policies before providing personal information.
Children’s Privacy
The Services are intended for individuals aged 18 or over. We do not knowingly collect personal information from anyone under 18.
International Data Transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we aim to ensure appropriate safeguards are in place in accordance with UK GDPR.
Complaints
If you have concerns about how personal information has been handled, please contact us first. If you remain dissatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
Contact Us
For questions regarding this Privacy Policy or your personal information, contact Elixir Research by email at Elixir-Research@proton.me or WhatsApp on 07784 047353.
Research Use Disclaimer
All products supplied by Elixir Research are intended strictly for laboratory and scientific research purposes only.
Products are not medicines and are not intended for human consumption, veterinary use, diagnosis, treatment, or prevention of disease.
Information provided by Elixir Research is for educational and research purposes only and does not constitute medical advice.