Frequently asked questions

All products are supplied strictly for laboratory and scientific research.

They are not medicines and are not intended for human consumption, veterinary use, diagnosis, treatment, or disease prevention.

Add products to your basket, complete checkout, and review the order before confirming it.

After confirmation, send the prepared WhatsApp message to receive payment details. Once payment is confirmed, your order is prepared for dispatch.

Payment details are provided after you confirm your order through WhatsApp. Available payment options will be confirmed with you at that stage.

UK orders are dispatched using Royal Mail Tracked 24, so parcels can be tracked from dispatch to delivery.

Orders are usually dispatched within 1–2 working days after payment has cleared.

Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, though delivery times are not guaranteed.

Yes. Your Royal Mail tracking number will be sent once the order has been dispatched.

Contact us as soon as possible if your order has not been dispatched. Once dispatched, changes or cancellations are generally not possible.

Contact us within 48 hours of delivery if an item is damaged, faulty, or incorrect.

Please contact us before returning any materials. Return requests for unwanted or incorrectly ordered items are assessed before a return is authorised.

Check your Royal Mail tracking first. If the parcel appears delayed or lost, contact us and we will investigate with Royal Mail.

Where applicable, products may be independently analysed or supplied with batch-specific quality documentation.

Available analytical data is shown on the relevant product page or can be requested where appropriate.

We currently ship primarily within the United Kingdom. Any future international shipping availability will be stated on the website.

No, all items are shipped via Royal Mail.

Storage requirements vary by product. Follow the product label and any supplied batch documentation.

Keep products secure and out of reach of children.

No. We cannot provide medical advice, dosing guidance, or recommendations for human or veterinary use.

Site information is provided for laboratory and scientific research contexts only.

Use the WhatsApp research desk. We aim to respond as quickly as possible during normal business hours.